Covering Disruptive Technology Powering Business in The Digital Age

Home > Archives > Blog > 5 Things to Look for in a Managed Security Service Provider
5 Things to Look for in a Managed Security Service Provider
October 7, 2020 Blog


Cybersecurity has always been a major concern in today’s modern, digital era. However, for many organisations, the COVID-19 pandemic managed to raise the bar in the complexity of security of their data, digital assets and employees – especially with the sudden and widespread implementation of remote working practices.


Organisations are now finding that their digital footprint and security perimeters have widened tremendously and they are subjected to more diverse cybersecurity threats and attacks than ever. According to an IBM study, the ability of organisations to contain an attack has declined by 13% over the past five years, with increasing complexity as well as the number of security tools being used reportedly hindering their ability to respond to a cyber attack.

In addressing these issues, companies need to implement stronger security provisions that will monitor attacks regularly. However, with a global shortage of cybersecurity talent becoming a real problem, especially during these uncertain times, a viable option for organisations is for them to outsource their cybersecurity provisions so that they can instead focus on innovation and stimulate the continuous growth of their business.

This is where Managed Security Service Providers (MSSPs) come in to play, wherein external providers oversee and manage a company’s security to ensure it is well protected from cyber attacks or data breaches, without requiring a team of full-time or on-site security staff.

But with so many options in the market today, how do you choose the best MSSP for your business? To help you make this vital choice, here we list the top five features and capabilities you should look for when choosing a Managed Security Service Provider:

  1. Data and AI-powered: Hiring an MSSP gives you instant access to a fully-functional Security Operations Centre (SOC) without going through the headache of building one yourself. However, with the amount and severity of attacks that businesses are faced with on a daily basis, a traditional SOC approach that relies largely on manual operations no longer makes sense. Your MSSP must use the latest technologies, using data, AI and automation to better detect, prevent and respond to cyber threats.
  2. Round-the-clock, real-time monitoring: Your MSSP must be operational 24/7, 365 days a year to safeguard the security of clients from malicious cybercriminals who can attack at any time. Some of the biggest attacks have taken place on days where there are fewer employees active, such as holidays, national celebrations or even long weekends. That is why you need to choose an MSSP that is always active and available to keep your organisation secure at all times.
  3. Provides holistic and integrated protection for the whole organisation: Your MSSP should be able to monitor and manage all your employees, perimeter appliances, servers, network devices, security solutions, operating systems, databases – basically all the most important areas of your business through a holistic view of its infrastructure. If the security that the MSSP provides is not integrated, this will leave gaps and vulnerabilities that cybercriminals will use as leverage.
  4. Takes a proactive approach to security through Enterprise Risk Management: Instead of being just IT and compliance-focused, which traditional security approaches are often based on, make sure that your MSSP prioritises risk management – meaning that instead of waiting for attacks to take hold, it identifies and assesses the risk and potential points of compromise within your organisation so that it is better prepared and protected.
  5. Global threat intelligence ecosystem: We’re all in this together! Since cyber attacks are emerging throughout the world, threat intelligence is an important tool that allows organisations to stay informed of the latest risks as well as how to protect against them. Your MSSP should provide real-time news, advisory, research data and security information that is relevant and actionable for accurate remediation of new and existing cybersecurity threats.

LifeTech, an ICT solution provider in Malaysia, established since 1989, have all these capabilities and more with its Global Managed Security Services (GMSS). At a time when traditional SOC models are struggling to keep up with the ever-evolving and growing threat landscape, LifeTech provides the first and only AI-powered Cognitive Security Operation Centre (CSOC) Service provider in ASEAN – boasting a wide range of service offerings, from deployment, managed security to consultancy services.


The next-gen CSOC, which makes use of a number of different aspects and technologies such as global threat intelligence, automation, machine learning and AI within its ecosystem, is at the heart of LifeTech’s operations. This “cognitive” approach means that LifeTech’s security framework has evolved from a traditional, defence-in-depth model to a rapid automated incident response which manages governance, risk and compliance.

LifeTech’s security methodologies and frameworks for incident response planning facilitate a holistic approach during incidents to enhance discovery and analysis.

To learn more, click here.